Candidate Referrals

Candidate Referral Program

Connecting trusted talent with reliable U.S. staffing and IT consulting solutions

Posted on March 02, 2026

USA
CON_W2
7+ Years

Required Skills :
Banking,PLC/SDLC,Communication skills - written and verbal
Secondary Skills :
NA
Job Description :

Essential Job Functions:
  • Manage the Jira Project Board and respond in a timely manner
  • Create, manage, and support administrative functions associated with Project Management Tools – EPPIC, Jira Align, Jira, and Confluence
  • Provide support for PLC/SDLC governance, including but not limited to data quality, follow up, and reporting
  • Provision new users in supported applications and maintain existing users’ access
  • Respond to end user support requests effectively and communicate with them to address issues
  • Create, develop and maintain technical documentation and user-guides
  • Train end-users on tools supported
  • Maintain and update support tracking records
  • Work closely with contact center representatives in support of new product releases
  • Supports the monthly posting and reconciliation process for Project financials
  • Assist end users and PMO Operations Team with day-to-day functionality and efficiency of supported applications and processes
  • Identify, manage and resolve issues in a timely manner
  • Provide feedback to manager and other members on process change suggestions
  • Work within a remote, customer oriented, positive team environment
  • Demonstrate strong interpersonal, verbal, and written communication skills for communications with technical and non-technical staff
  • Support and/or participate in all phases of user acceptance testing to ensure quality in application releases and user experience for approved Project Management tools
  • Other duties as assigned to support the Project Management Community
  Required Qualifications
  • Proficient in information gathering and analytical approach to problem solving.
  • Self-motivated with the ability to work with little to no supervision.
  • 2- or 4-year college degree; or equivalent experience.
  • Excellent interpersonal communication skills - written and verbal.
  • Excellent time management and organizational skills.
  • High attention to detail and ability to manage multiple priority assignments.
  • Proficiency with Microsoft Office Suite and Jira/Confluence/Kanban.


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