Job Description

Essential Job Functions:
•        Elicit and manage a technology project’s business scope – needs and features
•        Effectively coordinate and run working sessions with representatives across the various organizations in the bank (Business, Legal, Technology, etc.) 
•        Translate business requirements into technical requirements and convey with appropriate level of detail to the technical team.
•        Clearly document and manage detailed requirements for the technology system
•        Support Quality Assurance Services (QAS) activities to ensure system requirements are tested accurately and comprehensively
•        Act as Systems Matter Expert (SME) or source of knowledge for supported systems
•        Participate in the design process to ensure it supports business requirements and an optimized user experience.
•        Understand security, risk management, and IT process principles and escalate to appropriate team(s) as needed.
•        Support and/or participate in user acceptance testing to ensure quality in application releases and user experience.

Required Skills:
•        Analytical Skills; critical thinking, creative thinking, and problem solving.
•        Visio/Miro, Word, Excel and PowerPoint
•        Work within a customer oriented, positive team environment
•        Demonstrate strong interpersonal, verbal, and written communication skills with technical and non-technical staff
•        Provide support on single projects and initiatives within scope, budget and timeline
•        Organization and communication skills